Store Navigation


1. New Customers
Hookes is a trade only supplier and requires evidence of business trading before supplying any potential new customer. Documentary proof (i.e. Vat Certificate, Photo of Business Premises, Business Invoices, Utility Bill, Receipts from other suppliers etc.) will be required. If you can supply these proofs please email for an application form. We reserve the right to reject any application that we feel is not 'bona fide' trade.

2. Cash and Carry
The cash and carry warehouses are open Monday - Friday, from 9am - 5pm and Sunday 10am – 1pm and closed all Bank Holidays including the Sunday, but we must stress that as it is a very busy working environment and children under the age of 16 and pets will not be permitted entry. We do not accept cheques. Each company visiting the showrooms will now be restricted to TWO people per company. Trade cards are issued and must be shown on entry.

3. Orders & Delivery
Our minimum invoice value for delivery for England, Wales and Scotland (apart from the Highlands) is £500 + vat for free delivery. Any orders under £500 + vat will be subject to a pallet charge. Highland areas and Isle of Wight etc may be subject to a delivery surcharge. All Irish orders are £1000 minimum and will incur a 5% surcharge towards the cost of delivery, Any orders under £1000 + vat will be subject to a pallet charge. Customers must have good access and must be able to get a 20 foot lorry within close proximity to the delivery point. Drivers are unaccompanied and in the case of larger pieces of furniture and mirrors, will require assistance with unloading. Drivers cannot leave vehicles unattended, so please do not expect them to take items to upstairs storerooms, cellars, etc. All deliveries must be signed for as UNCHECKED, if the pallet has been split or look damaged, photographs must be supplied to help with our claim against our carriers. In the event that as a result of the customer failure to comply with the above request Hookes is unable to pursue a claim under our insurance or the carriers insurance. Any dates specified by Hookes for delivery of the goods are intended to be an estimate. All vehicles operate a multi-drop facility, so unfortunately it is not possible to state an exact delivery time, but we can usually inform you of the day. If all items are in stock, delivery should take no longer than one week, usually less. Loose cartons are dispatched on a 24hr service and pallets on a 72hr service. If you need a pallet on a shorter service, a surcharge will apply. Any order cancelled after being booked in will be subject to a surcharge of 10% of the invoice total. Hookes reserve the right to proforma new and existing customers. All orders must be signed for by the customer or, if a web order, must have the terms & conditions read before completing the order.

4. Payment
All payments to be made in £ sterling. We can apply for a credit account but this is subject to out Factoring Company – Easy Finance approving each customer, this is for UK customers only. If an account is not approved credit card payment must be given before the order is booked for delivery. In all cases payment of the invoice must be made no later than the time previously agreed with Hookes or Easy Finance. Even if delivery has been made all goods remain the property of Hookes until paid for in full, the property of the goods shall not pass to the customer until Hookes has received cash or cleared funds payment in full of the price of the goods and all other sums due to Hookes from the customer. The Customer will keep the goods insured to the full price against all risk until the date that the property has been paid for in full.

5. Damages / Returns
Damages and/or discrepancies must be notified in writing by email, fax or post within FIVE days receipt of your order, photographic evidence is required. Please quote invoice number, date, stock item numbers, quantities, etc. Collection of the item will then be organized and a credit given. Any collections must be packaged in the original box and ready for a driver to collect on your next delivery or when the van is in the area, otherwise we will not accept them back, once packaging is discarded we can accept no liabilty. We accept no responsibility for any misuse or abuse of items. Mirrors must be hanged in accordance with printed instructions. Please note: We DO NOT offer a Sale or Return facility, all sales are final.

7. Export Orders
Hookes will deliver to any designated shipper within mainland UK. The minimum invoice delivery value is £500 + vat (if applicable) any orders under this value with be subject to a pallet delivery charge. All delivery/freight costs after UK delivery are to be borne by the customer. For larger orders we can pack and load full containers on site. All container, transport costs, etc., are to be the responsibility of the customer. All goods will be dispatched in ordinary packaging and any other protection will be presumed to be the responsibility of the designated shipper. All Export orders are to be paid for before delivery to the shipper. Banker's details and Swift transfer details are available on request.

8. Direct Containers
We offer a Direct Container service for customers who wish to order items produced in a particular factory. For customers who have the ability to take delivery of containers, obvious savings can be made. Please contact a member of the Hookes sales team for further details.

9. Prices, Measurements & Descriptions
All prices are quoted in Pounds Sterling excluding VAT. All sizes are approximate and in centimeters or inches, slight variations in size and description may occur, as they are handmade and we cannot be held responsible for any discrepancies. If size is crucial, please ensure you contact our sales team. All lamps and light fittings conform to UK and European guidelines on domestic use. All products are subject to availability. Colours may not be exact due to reproduction limitations and resolution & colour settings of your computer.

10. Copyright
You may download material displayed on this website only for non-commercial and personal use and provided you respect and keep intact all copyright, trademark and other proprietary notices. You may not copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this website including the text and images for either public or commercial use or communication, without prior written permission from Hookes. All trademarks and logos displayed on this website, are trademarks of Hookes.

11. Disclaimer
Hookes shall not be liable for any loss whether direct, indirect, incidental or consequential, arising out of access to, use of or reliance upon any of the content on this website regardless of whether such content has been accurate or complete. Hookes will not pay any damages whether for loss or injury, punitive or otherwise because of any such access to, use of or reliance upon any of the content on this website.

12. Privacy Policy / Data Protection
Hookes is committed to protecting your privacy, and takes its responsibilities regarding the security of user information very seriously. Our website's registration forms require users to give us contact information (like their name, postal addresses and e-mail address). We use the information from the registration form to send users information about our company. The information will not be shared with or sold to any party outside Hookes. With the exception that Hookes operates on an invoice factoring basis. By accepting these terms & conditions you agree to Hookes passing information about you to RBS bank for the purposes of invoice factoring which may result in Easy Finance carrying out credit checks on you. Once you choose to provide us with any information by which you can be identified, it will be used only to process enquiries or orders or to inform you about changes in the services provided by Hookes. For your protection, we will not sell, distribute or lease your personal information to third party. Under the Data Protection Act 1998 you may request details of personal information which we hold about you. By using the Hookes website, you consent to the collection and use of this information by Hookes for the purposes described above. If we decide to change our Privacy Policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

Please note that any products and services are supplied subject to our standard terms and conditions. Please note that these terms and conditions only apply to customers who deal direct with Hookes. Customers buying through agents/distributors should contact their suppliers for separate terms & conditions.

These Terms & Conditions are effective as of 18.01.2012.
They supersede all others previously published.